Hospital transfers between hospitals, clinics and care homes in Basel
For hospitals, clinics, care homes and relatives
The essentials first
On a hospital transfer, we take patients from one institution to the next: from a hospital to another clinic, from an acute hospital to a care home or from a clinic back to hospital. We collect from the ward, transport by stretcher, in a wheelchair or seated, and hand over directly to the nursing staff at the destination – together with the documents that need to go along.
Typical uses
- Transfer from an acute hospital to another clinic
- Moving from hospital to a care home
- Transfer back from a clinic to the referring hospital
- Change of care home and admission to a new institution
- Transfers across cantonal borders
From ward to ward, not from door to door
A transfer does not end at the main entrance. Our staff collect the patient from the ward, take care of positioning and transferring the patient and bring them all the way to the room or ward of the receiving institution. There, we hand over to the nursing staff verbally and with the accompanying documents.
For stretcher transfers, a second, trained transport assistant travels along and keeps an eye on the patient throughout the journey. Oxygen, first-aid equipment and a defibrillator are on board every stretcher vehicle.
What we need to know for a transfer
For the transfer to run smoothly, we need the pick-up and destination address including the ward, the desired time, the type of transport – stretcher, wheelchair or seated – and any special requirements such as oxygen or an infusion. Institutions enter the case number and cost centre directly in the online form.
Ideally, book plannable transfers one day in advance. If a transfer becomes necessary at short notice, call 0800 670 670 – if a vehicle is available, we will come.
No emergency transfers
We transfer patients who are in a stable physical condition. Intensive care transfers, ventilation and journeys requiring medical supervision en route are the responsibility of the emergency medical service. In an emergency, call 144.
Hospital transfers at Mobimed — in pictures
Our own photos from Basel — click to view them full size.
Frequently asked questions: Hospital transfers
Who books a hospital transfer?
Usually the discharging institution – the ward, the social services department or the discharge management team. Relatives can, however, also book a transfer with us, by phone or via the online form.
Does my health insurer pay for a hospital transfer?
If the transfer is medically necessary and prescribed by a doctor, basic health insurance (KVG) generally covers 50 per cent of the costs, up to an annual maximum. For transfers between hospitals during an inpatient stay, the hospital often bills the costs. Please clarify your specific case in advance.
Can a relative travel along?
Yes. One accompanying person travels free of charge, including on stretcher transfers.
Do you also transfer patients to other cantons or abroad?
Yes. In addition to Basel-Stadt and Basel-Landschaft, we travel throughout Switzerland and to other European countries. For longer distances, we plan in breaks.
Perhaps this suits you better
Stretcher transport
For hospitals, clinics, care homes, medical practices and private individuals
Rehab transport
For patients, relatives, hospitals and rehabilitation clinics
Medical repatriation & journeys abroad
For private individuals, relatives, hospitals and insurers
Seated transport
For hospitals, clinics, care homes, medical practices and private individuals
Before you book
What does health insurance cover?
Basic insurance, supplementary insurance, medical prescription — the rules that apply to this service.
Costs & health insuranceBook for yourself or a relative
No hospital needed in the background: online or by phone, and your companion travels free of charge.
For individualsWhich type of transport is right?
Stretcher, wheelchair, seated or taxi — the guide with a comparison and help to decide.
To the guideFor hospitals, care homes and Spitex
A permanent transport partner with case number, cost centre and a single contact person.
For hospitals & care homesTerms explained: Cost approval · Defibrillator (AED) · Emergency medical service · Hospital discharge (discharge management) · Inter-facility transfer · IVR recognition · Patient stretcher (wheeled stretcher) · Patient transport · Patient transport paramedic · Rehabilitation (rehab) · Stretcher transport
Hospital transfers in: Basel · Riehen · Allschwil · Binningen · Bottmingen · Oberwil · Therwil · Birsfelden · Muttenz · Pratteln · Münchenstein · Reinach · Arlesheim · Aesch · Dornach · Liestal · Sissach · Laufen · Rheinfelden
Book transport — online, straight to our dispatch team
Client, patient, appointment — one form that goes directly to our dispatch team. Prefer to call? That works too.
The first IVR-recognised patient transport service in north-western Switzerland
Recognition by the Swiss Interassociation for Rescue Services (IVR/IAS) is not a self-assessment but the result of an external audit of vehicles, equipment, training and procedures. Mobimed was the first patient transport provider in north-western Switzerland to receive it — and still holds it today.
Check the certificate in the IVR register